Special events (such as night swims) and coached sessions can be viewed and booked by everyone, including non-members, in the Gymcatch app (see below for instructions).

Only members can view and book regular sessions online or via the app.

View this video for help setting up your Gymcatch app and Race Hub membership/bookings.

Guest swimmers – see FAQ below,

Member Bookings: All member swims should be pre-booked via the Gymcatch App. In the app, click on Race Hub as your Fitness Provider and select the CALENDAR option to view upcoming swims. Click a date to view the swims available and click the session for more details and to book (you will need to complete the waiver when booking for the first time). You can choose to pay by card or use credits if you have them. You can also buy swim credits at this point by clicking the Buy a Package button. You will get a confirmation email and you can set up notifications to get reminders of your sessions. See below.

To become a Race Hub Swim Member first download the Gymcatch app from your app store. Search for Race Hub as a fitness Provider. Click Available Packages and select Annual Membership and complete the payment (£10 for one year). You will then be able to view and book our swim sessions in the Calendar tab and buy discounted swim packages. View this video for help.

You can swim as a guest to try swimming at Race Hub before purchasing a membership or if you are visiting the area. This will be charged at £7 a session. If our session is sold out priority will be given to members. You cannot book normal swim sessions via the app as a guest – instead please come to the session before the start time and ask for a guest swim at the desk. You can find our current swim sessions on our Facebook page.

You can book special events such as night swims and also our coached and beginners sesssions via the Gymcatch app without a membership. See the ‘How do I get the Gymcatch app’ FAQ for help with this.

Download the Gymcatch app from your app store. Search for Race Hub as a fitness Provider. Click CALENDAR to view and book special events and coaching. If you have not purchased a membership you will not see or be able to book regular swim sessions.

To become a member Available Packages and select Annual Membership and complete the payment (£10 for one year). You will then be able to view and book our swim sessions in the Calendar tab and buy discounted swim packages.

View this video for help.

You will need to create a separate Gymcatch account and membership for each child who would like to swim.

Yes we offer wetsuit hire at £6 a session. We have a full size set of Zone 3 wetsuits available including junior sizes. Please ask at the swim desk before the start of the session.

If your app isn’t showing all sessions first refresh your app by fully closing and reopening it. Then check you have a valid membership in your package purchases. Check you are logged into the correct account. Any further problems email [email protected].

Unlike some venues we have safety staff on duty and watching you every session. We won’t compromise these safety standards  meaning we only allow swimming during official sessions. We regularly review session data and try to ensure we cover the most popular times and also add extra sessions during periods of good weather or when we are fully booked if possible. Some of our sessions can get busy so we advise booking early to avoid disappointment.

You can view your bookings in the Gymcatch app by clicking on the profile icon and then My Bookings. They also show with a tick in the calendar.

You can cancel a session with 48hrs notice through the Gymcatch app.  Go to My Bookings, select the session and select cancel. A credit will automatically be added back onto your account. No refund is available within 48hrs of the session.

GO to your profile in the Gymcatch app and click Settings;Notifications. From here you can select email/push notifications for various events such as bookings, session reminders etc. We suggest you also change your notification settings onyour phone for the Gymcatch app to allow push notifications.

If you try to book a fully booked session you will see the option to join a waitlist. If a space becomes available everyone on the waitlist will get a notification (depending on your notifications settings), it is first come, first served for purchasing the available place(s). 

It is really important these are kept up to date. In the Gymcatch app, in your profile select participation information; Race Hub, and then you will see your contact and waiver options to edit. If you or your emergency contact change address/phone etc or if your helath conditions change, please update immediately.